More First World Blues

My wife lost her phone.

So, I’m changing information in online accounts. The procedures were all originally all set up for us do online — technological DIY, if you will — back in the Internet’s infancy. Since then, the net has been terrorized by security threats and thefts.

Anway, the saga begins…

I log into my account. Navigate to my profile. Go to the phone numbers. Try to change the number.

Can’t!

Because I have already added that number.

I attempt to delete that number.

Can’t!  

In order to do that, they want to text me a security code on the number I’m attempting to delete because the number is no longer valid.

Yet, that’s listed as the primary contact. I can’t move the other name up. It has a strange, inexplicable logic to it.

No other options are available online. My only choice is to call them and explain it all.

It’s a technological catch 22.