More First World Blues

My wife lost her phone.

So, I’m changing information in online accounts. The procedures were all originally all set up for us do online — technological DIY, if you will — back in the Internet’s infancy. Since then, the net has been terrorized by security threats and thefts.

Anway, the saga begins…

I log into my account. Navigate to my profile. Go to the phone numbers. Try to change the number.

Can’t!

Because I have already added that number.

I attempt to delete that number.

Can’t!  

In order to do that, they want to text me a security code on the number I’m attempting to delete because the number is no longer valid.

Yet, that’s listed as the primary contact. I can’t move the other name up. It has a strange, inexplicable logic to it.

No other options are available online. My only choice is to call them and explain it all.

It’s a technological catch 22.

First World Blues: The Phone Saga

I entered the house.

My wife looked at me with hope. “Did you find my phone?”

“What?” I asked.

She explained. She’d called and left messages. She’d lost her phone.

My phone never rang.

After cursing that, I examined my settings. The phone should have rung. It’s possible it rang and I didn’t hear it.

Anyway…

My wife lost her phone. She thought it happened at the coffee shop. I called them to ask if they had found it. They looked all over as I called the number.

“No, sorry,” Katie told me.

We drove over to the coffee shop to look for ourselves. No sign of the phone.

Then I got a phone call from her phone. Children were making a prank call.

I tried talking to them. I offered a reward. I texted them with an offer to buy the phone back.

No response.

After two days of trying, my wife accepted, the phone was gone. She needed to cancel the service for that number.

She called the support center.

A bot answered. It explained it was a bot and asked her what her problem was.

My wife explained the situation.

“Hold on,” the bot said. A few minutes later, it came back on the line. “Can you explain your problem again please?”

My wife did.

“Please hold,” the bot said. “I’ll be right back.”

The back came back and suggested, “Turn your phone off and on.”

“No,” my wife replied. She explained again: she did not have her phone. Her phone was lost. She needed to cancel the service.

“Hold on,” the bot replied. It went away. My wife listened to hold music. The bot came back: “Turn your phone off and on.”

“That won’t work,” my wife answered. “Let me speak to a human.”

The human had her sorted in thirty seconds. If she had spoken to the human in the first place, the call would have been under a minute.

Instead, she was forced to endure having a bot tell her, “Turn your phone off and on.”

AI.

Right.

Wednesday’s Wandering Thought

Rain was coming down. Black asphalt reflected the oncoming traffic’s lights. The speed limit was 35 MPH here but he guessed that the approaching SUV was doing closer to 50. He couldn’t identify what brand the big, silver SUV was, because its grill and front end were gone. As it went by — a Toyota, he noted — he saw that the young female driver was holding a cell phone on top of the steering wheel. Her jaw and mouth were moving like she was shouting at the phone.

He wondered what the story was behind the vehicle’s front-end damage.

Warning Shot

It wasn’t as if he was doing this without meditation and forethought. A dangerous situation prevailed. This wasn’t just his opinion. He’d researched studies on the internet and sought validation by experts. It was only then that he formed his plan and executed it.

First, there was the gun, ammunition, and the ability to aim and fire it. Done in a thrice (an expression that he loved). Next he chose his location. Months of research were conducted. He wasn’t a marksman. A moving target wouldn’t work. Distance was also a premium.

It all came together on a bright and quiet Sunday morning. A guy driving a Prius rolled along, left hand holding his cell to his ear, dismissive of the person in the cross walk. Probably didn’t see them, too occupied with his cell phone. What was so damn important that he needed to drive and talk? Infuriating.

So it wasn’t hard to finally convince himself, do it. The blue car cruised toward him (a little over the speed limit, if he was to judge). He didn’t expect the Prius to stop at the sign. The driver nearly didn’t, but an elderly woman in an elderly green Subaru forced the issue (it was like God was helping him).

Stepping up to the Prius’ passenger window, he fired at the driver four times. Spinning around, he tucked the weapon into his pocket and walked away (calmly, at just over normal speed), defying his body’s urging to run.

Around a corner, he went into an alley where his vehicle was parked. Only then, after he’d gotten into the car, started it up, and driven it away, did celebrations begin.

He’d done it. Laughing, he hit his steering wheel. He didn’t know if he’d killed the man (a kill wasn’t required, the message was in the shooting), but he’d definitely hit him at least once.

Oh, the adrenaline, the feeling of exhilaration.

One down. More shootings were probably required before people got the message (most people were so stupid that they needed to be hit over the head). He’d send a letter to newspapers (that would take some doing to cover his tracks), explaining how and what he was doing. Talking on a cell phone while driving was dangerous. He didn’t want to hurt anyone. He was saving lives by sending a message.

Nodding to himself, he halted his car at the corner stop sign and watched a police car speed by, red and blue lights flashing, siren screaming. Even if caught and convicted, he was sure he’d be pardoned. He was absolutely certain that his President would approve of what he’d done, killing one to save many. Why, he was just like the police.

Smiling again, he decided on a change of plans. He was hungry. 

Time to celebrate.

General Dream

“This is General Hamilton.”

Sure, I believed that. I was in the military again in this dream. My cell phone had rung. I’d answered. The other end had asked for Sergeant Seidel. I told them that was me. That’s when they identified themself.

Their voice was a pleasant tenor. Yeah, right, I thought, hearing that, and disconnected. I didn’t know a General Hamilton, and why would he be calling me? I was in the middle of some large, busy military complex. It was indoors and very modern. Everyone was in U.S. Air Force uniforms. I believe the location was in Florida.

I told someone else that a person had called and said they were General Hamilton. I didn’t know who that was. “It’s the commander,” they replied. “A five-star.”

A five-star? Seriously, a five-star calling me on my cell phone? Right.

The cell phone rang again. I answered. “This is General Hamilton.”

I answered with who I was and explained that we must have been disconnected. I remained dubious about who I was talking to.

“No problem,” he answered. “How do I get to the hospital?”

Was this a joke? I looked around. A large base directory, like in a mall, was mounted to a wall. “Where are you, General?”

“I’m in my office.”

“Where’s that?”

He told me. I traced it on the map. He seemed like he was two minutes away by car. The conversation continued, with me trying to understand why he was calling me, what his question meant, and what sort of help he was looking for.

“You’re the one responsible for coordinating activities, aren’t you?” he said.

Yes, that was one of my duties. As I was talking, I was walking and looking around, assessing where I was, trying to think through the issue and looking for anyone or anything that might be of help. His question completely baffled me. A five-star doesn’t have problems getting from one part of the base to another.

He had to hang up. He promised to call me back in a few minutes. “Thank you, sir,” I answered, and starting moving and thinking with more focused purpose. I’d made my way to the area he was trying to reach as I’d been talking to him. I’d realized he was going there to attend a ceremony taking place. I further knew who the organizers were, so I was heading there to talk to them. Most of the walls were glass. Although security was tight and I was often challenged, my security passes allowed me complete access.

Reaching the location of the ceremony, I entered and looked around. Although in a glass building, rolling, lush green grass dominated. Birds were singing, and it was sunny, with a warm breeze.

I saw the officer I sought. She was just concluding a speech. I hurried toward her. As I did, two heavily-armed security officers stepped up to her. They started talking. Thinking they were about to give her some problems, I hastened to them, because I knew that although she outranked me, I had a special position, and I could intercede.

I arrived at the end of their conversation. They were telling her, “We just wanted you to know that your story moved us, and we’re here to help you in any way that we can. We’re all here to help you.”

The officer was wiping off tears and sniffing. “Thank you.”

The security officers nodded and left. I gathered that her speech had been a moving one about loss, and they’d been moved. I just had that as an insight as I looked at her.

I started adding my condolences but was aware that time was short. She cut me off anyway, complaining about being emotional. I then began explaining my issue. I struggled to get the words out. As I did, I inadvertently called General Hamilton, General Mood.

I was correcting myself when she replied, “I know who you mean. That’s a good name for him. He’s really particular about how he travels. He has a phobia. That’s why he’s asking you for help. He wants to come here but he wants to walk.”

The explanation stunned me but as soon as I heard her, I knew what to do. It was just in time. The cell phone rang. I answered.

“This is General Hamilton,” they said from the other end.

I identified myself, and then began explaining what he needed to do. In the course of that, I realized that I called him General Mood. I immediately heard the mistake, apologized and corrected myself. He laughed. “That’s not a problem.”

Others came up to the officer I’d been talking to. They were concerned that General Hamilton hadn’t arrived. “I’m on the phone with him,” I replied, which impressed everyone. Then, as I resumed explaining how he was to reach our part, I looked up and saw him arriving.

The end.

***

I’ve typed the dream out to remember it so I forget as little as possible. In remembering it, some clues about what it’s about spoke to me, but overall, I need time to process it.

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