He remembered when his family ordered things from a catalog when he was a boy. First, there was filling out the form of the item numbers, quantities, and prices. “Get my credit card from my purse,” Mom would order. The 800 number was called, the order placed.
Days of mystery would ensue. When would the order get here? Where is it now? Each day brought the three Ws: watching, waiting, wondering.
Slip forward a few decades. Companies began telling him exactly when his order would arrive. Shipping and tracking advances continued. Soon, he tracked his packages as they left faraway cities and countries and zigzagged a path to his home. He knew exactly when it would arrive. It was immensely satisfying.
Systems matured and processes evolved. Breakdowns from overloaded, overpromising systems became endured. Tracking information is still sent out, but he frequently finds himself as he was when he was a child, watching, waiting, wondering.
He feels like he’s gone full circle.
Michael Seidel, writer 
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