To begin, something had gone wrong with the engineering. Unexpected failures in a system were causing problems. Root cause analysis was leading nowhere.
But I, a non-engineer, had been speaking with a supplier. His comments and concerns led me to insights and conclusions. Now I just needed to prove them. To do that, I discovered that quarters put in a certain place would expose the shortcoming. I then began collecting quarters to find and then mark the failed pieces. All the parts were white and black. This assembly wasn’t large, about the size of a hand drill.
Everyone was being hostile toward me about. I’m a non-engineer. What could I know. During conversations and meetings, the supplier decided they needed to cover up their failures so they hid those units in a stack of other units. I was going through them, trying to find them.
As I did that, the engineers announced their frustration and irritation, and because of that, they were going on a trip. I told them to take quarters with them, not for testing, but to use to call back for help when a system failed, stranding them. The chief engineer, a short, angry white man with a gray burr cut, didn’t like the suggestion, didn’t like me, and told me all of this while his engineering staff stood around him, nodding their approval of his comments. The all left.
I was determined to prove myself and continued my search and uncovered a stash of failed units. Using all my quarters, I marked then, then hid them so others couldn’t hide them.