Amazon Sucks

So, here we go again, first world blues. I’m just a jaded American who is too easily irritated and prone to whining.

Amazon and the USPS are at my issue’s center. Really, it’s more than that. I have a cat getting on in age. He’s been puking often. Give him hairball stuff. These are hard little pellets. He likes them. They help some. But still, a puke every other day. He’s otherwise a happy, healthy, good-looking boy.

Reading online, others suggest a raised tilted food bowl will help alleviate the issue. Well, why not? I will try that.

I searched locally. Nada. Widened the local search. Nada. Reluctantly turned to the net. Ended up on Amazon. I really try to avoid ordering from Amazon. Amazon is wealthy. Its founder, Bezos is super-wealthy, as wealthy as a small nation. Doesn’t pay much in taxes, he or his corporation. That sort of matter irritates me. Plus, I hear his employees aren’t overly happy working for him.

So, avoid them when I can. But I went with the bowl on Amazon because, reviews, and convenience. Well, so much for convenience.

It shipped right out. Great. Was due for delivery yesterday. USPS. Okay. Was out for delivery at 6:10 AM. Either my wife and I were home all day. Never a time when both of us were out.

Checked the front porch throughout the day. Nada. Talked to Alexa about it. Chirpy as always, she assured me it was out for delivery. Went up and checked the mailbox at 6:30 PM. Nada. Checked online. Out for delivery. Okay.

First thing this morning, I asked Alexa about the delivery. “Your package was delivered to your selected pick up point.”

What the hell does that mean? I checked the front porch. Nada. Dressed, I prepared to walk up to our mailbox. On a whim, though, I checked online.

They said it was waiting for pick up. The USPS claimed that they tried delivering it at 4:02 PM. Now it happens that I know that I was at home at 4 PM. I was at that moment reading a book, “Law of Innocence” by Michael Connolly. I was doing that in the dining room, about fourteen feet from the front door. Facing the kitchen window. Which looks out at the front porch. I know that time because I was thinking that I had to make dinner but I wanted to walk a few miles and what time would I do these things? If someone walked onto the front porch, I would have seen them. Had they knocked, I would have heard them. If they rang the bell, you get it.

I was annoyed. No, pissed. Mostly because the USPS lied to me. Then they shifted the burden of delivery to me. I can either walk or drive a few miles to get the package they’d been hired to deliver.

Yes, I know. First world blues, right?

I decided to contact Amazon ‘customer service’ about. Can’t really call it customer service. It’s a bot that sent me around in circles without satisfaction. The bot said it was delivered. I replied, “I didn’t get it.”

“Did you look around the house?” the bot inquired.

No, I’m an idiot and this is the first time that I’ve ever had something delivered, I snapped back, but that answer wasn’t available to enter. You can only enter pre-canned responses. It makes it easier on Amazon. I selected, “Yes, I didn’t find it.”

“Well,” the bot replied, “the status was updated too early. It’ll get there.”

That was it.

I searched for ways to contact Amazon. They provided me a number to call USPS. I imagined how that call would go.

Yes, I know the answer to all of this. “You get what you pay for.”

I finally succumbed to talking to Amazon. Didn’t want to. Like most Americans, I prefer written correspondence. But I hit the button. Amazon called. I talked them through it. They contacted the USPS and brought them up on the call. “It was an early scan,” the USPS rep said.

Yeah, sure.

“It’ll be delivered tomorrow.”

Terrific.

They thanked me for my patience.

I hung up.

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