Alphabet Issues

Time for a Sunday rant. I have good reason for it. I know; everyone who rants say they have good reasons for their rant. Let me state my case, and then you can decide.

Alphabet Inc. is trying to gaslight me.

Alphabet Inc. was created as a holding company for Google and its multi-tentacled endeavors. Google wants to be everything for us, substitutes for television, Netflix, Amazon, a dominant world force that we can trust. But the delta between what they promise and what’s delivered grows every day.

The three primary Google products I use are Gmail, Chrome, and the calendar. (I also sometimes use Google search, but it’s so damn commercialized, delivering the same results as different entries, that it’s become better to go with other search engines. They’re not much better, though. *Where have all the good searches gone?*) They’re three products that have been around for enough time for them to stabilize and cross that chasm from being bleeding edge to cash cow. When a product reaches the cash cow stage, it’s expected to be reliable and free from significant bugs.

It ain’t so with Chrome and Gmail.

I use the Inbox app to manage my Gmail. I write “manage” because that’s what they use to describe it. Inbox manages my mail as well as a toddler manages the bath water. Emails that have been read and deleted consistently haunt my inbox as unread, causing the frustration and irritation of wading through the past several days worth of mail along with today’s deliveries.

This is where the gaslighting comes in. Gaslighting is an old expression about conning people and confusing them about reality. “Didn’t I already do that?” they ask in old movies.

The villian laughs. “No, dear, you said you were going to. Honestly, were is your mind, my precious?”

That’s how it is with Gmail. “Didn’t I already read that?” I ask myself as I peruse the Inbox. “Oh, God, I thought I answered that yesterday.” I certainly meant to answer it. Where is my head?

Well, hell, it’s not my head, it’s Alphabet Inc. and their Gmail product. I have read, answered, and deleted these emails. Alphabet is just putting them back in.

Thinking it might be Inbox instead, I used Gmail without Inbox, as an experiment.

Nope; same results.

Don’t get me started on what’s going on with Chrome. It is very effective for administering my daily dose of first world blues and frustration, and is a wonderful impediment to having a good mood as I surf the net.

I would switch from Gmail, but our email addresses have their tentacles in every aspect of our lives. Extricating ourselves is a long and complicated process. It’s getting as involved as doing taxes in America or determining if it’s a catch in the NFL.

PetSmart & Bad Customer Support

Had a bad customer service experience with PetSmart. I ordered online for in-store pickup. The prices weren’t great but it was convenient for me.

One item was supposed to be buy one, get one free. After selecting it and adding it to my cart, I saw no reference to the free one. Well, what the hell?

I contacted them via email. I received a response; they received my email. I should hear back within two days.

Well, what the hell.

I went through with the order. It was supposed to be ready in an hour. I would receive an email when it was ready.

Four hours later, nothing.

But I printed out the order, went to the store and picked it up.

This morning, I received a response from customer support. I didn’t get the free bag of food because their research of the order showed I hadn’t ordered it.

“After researching order number 21081607, we discovered that it did not qualify for the buy one get one free promotion because you did not add the free bag of Purina® Pro Plan® TRUE NATURE™ Adult Cat Food – Natural, Grain Free, Chicken & Egg to your cart. We apologize for any disappointment this may have caused you.” (The added emphasis is mine.)

WHAT…THE…FUCK.

I wrote them back on their bullshit. Of course, I NOTICED that the order number they referenced is wrong, which probably explains why they didn’t think I ordered it. That’s just another layer of evidence of their poor service in my shallow mind.

That was the third time ordering from them via online, and definitely the last. There’s a damn good chance I won’t step foot in their store in the next several months, maybe not even in 2017. They hit a nerve. It’s one thing to not do what you’re going to do, but it’s another to imply I’m an idiot, which is how I took their email. I don’t like corporations and I’m frustrated that I’m so dependent on them for my American life. I believe they treat most customers with contempt or less and will gladly sacrifice kindness, courtesy and common sense to make an extra fraction of a penny profit.

Here’s the order pick up.

PetSmart

So, yeah. PetSmart hit a nerve.

 

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