Tag: airlines

Twozdaz Wandering Thoughts

My wife and I are traveling east in October to attend Mom’s 90th birthday celebration. I bought my airline tickets this morning. I have twenty-four hours to cancel them without punishment.

Wasn’t a pleasant process. I’ll put it out up front is that part of this is that we do fly first class. It is elitest, I guess, because we can afford it. Not really our choice, though, I’m gonna claim. My wife and I are naturally frugalish. That comes from parents who were tight with pennies, people who emerged from rural areas where the depression lingered a while. They taught us not to waste money. Then, in the military, enlisted in the 1970s through 1990s, we were solid lower middle-class earners. We’re not wealthy but we’re comfortable, yet my wife and I remain ‘natural savers’.

So saying, “Let’s fly first class,” goes against our grain. But, my wife suffers medical conditions. That’s one. Stack the airline propensity to squeeze us into tinier and tinier spaces to minimize their costs and maximize profits and executive bonuses, and you can understand why we spend the cash on first class.

Going first class automatically limits a lot of options. They aren’t many first-class seats. Usually just a few rows. On many aircraft, the last row of first-class seats do not recline or recline only a little. That severely limits the comfort level, in our experience, so that last row is out. Well, usually. That gets complicated. It’s like that on some aircraft and some airlines.

Then there’s the matter of the first row. They typically lack storage. If you’ve flown, you know that the standard storage for people is under the seat in front of them. Guess what the first row lacks? That’s right, a seat in front of you. That means your belongings must be stored elsewhere. Typically, that’s in the overhead bin, but that requires you to get up to get it. Yet if you have bad weather, you can’t just get up and get things at will.

I know, it’s a lot of complaining, isn’t it.

I’m not done.

We live in southern Oregon. Our airport is Medford. It’s a small airport. We’re flying across the nation to Pittsburgh, PA. That means we must go through hubs. San Francisco, Seattle, Salt Lake City, Denver, and Portland are the main hubs for us out of Medford. So, what time do we want to leave?

We’ve learned from nasty past flights that going early is the best option. That’s because so many friggin’ flights get canceled or delayed. Going early gives us more options when things go awry.

Then, though, there are the layover time gaps. One fight offers five hours in an airport. Another offers six minutes between flights. Six minutes. How the hell are you expected to raise from gate to gate in that time? It’s bullshit, innit?

So, those are the basic parameters for trying to cope with cost, times, space, distance, health, comfort, etc. Whatever we do, a long day is guaranteed. The best we can do is try to make it as easy as possible.

Even though the airlines seem to be actively against that sometimes. Label this as first-world blues.

4

Twosda’s Wandering Thoughts

A new scam is out there. “Scattered Spider” is behind it, according to the FBI, and they’re targeting airlines and airline passengers.

The FBI said the hackers, known as Scattered Spider, use “social engineering techniques” like impersonating employees or contractors to convince the target company’s IT help desks to grant them access to internal systems. “These techniques frequently involve methods to bypass multi-factor authentication (MFA), such as convincing help desk services to add unauthorized MFA devices to compromised accounts,” the FBI said. “They target large corporations and their third-party IT providers, which means anyone in the airline ecosystem, including trusted vendors and contractors, could be at risk.”

I first learned about it a few weeks ago. Friends reported they’d been scammed. After struggling to get airline tickets, they called the airline. On the phone for about forty-five minutes, they finally were able to purchase their tickets.

None of it sat right with them. They called the number back and got air, so they decided to go to our local airport in Medford and address it at the ticket counter. There, they were told, “You have seats but no tickets.” That confused the agent as much as my friends. Further research was pursued with phone calls at the airport, and then the agents leaned in to my friends across the counter and said, “I’m afraid it appears that you’ve been scammed.”

Since that first time, two other people were scammed in similiar ways. All thought they were dealing with the airlines; but they’d been redirected without their awareness. People pretending to be the airline helped them out. The end, except it wasn’t.

Credit card companies were contacted. As their credit card numbers were now out there in con artists’ hands, new cards were needed.

All of this may or may not have been the ‘Scattered Spider’ group. Could be copycats or just others acting in parallel. It’s a messy, ugly world. It doesn’t look like it’s getting any better.

0

Wednesday’s Wandering Thought

The organized chaos of commercial air travel reminded him of several things. Number one, always read the fine print. When he bought his ticket, he also bought a seat for a few extra dollars, reasoning, he’d never seen anyone standing up for an entire flight. What he didn’t see anywhere in the seat description was that the seat he selected didn’t recline. He found that out the day before, when he reviewed his flight details.

Naturally, he entertained getting a seat for the five plus hour flight. Several were available for an extra $130. Being one that often spites himself to prove a point, he refused to buy one.

He was sure, though, someday the airlines would figure out a way to start charging for air.

1

A Moment for Blockbuster

Renting videos to play at home had become a big thing while my wife and I were living in Japan in the early eighties. Much cheaper than the movies, it was also more convenient than going to a theater, standing in line, and sitting in uncomfortable seats. Renting videos were also excellent ways to help endure typhoons, as long as the power stayed on.

Blockbuster hit the American scene in 1985, but we were in Germany. We were impressed when we returned to America. At last, we could go to a convenient location and find a wide assortment of movies for a reasonable price.

We weren’t necessarily thrilled. My wife and I liked supporting small, independent video rental businesses in our area. But, sadly, they lacked good selections. Finding nothing there for us to rent, we grudgingly started renting our videos from Blockbuster.

Blockbuster’s ugly side was soon revealed as they treated us, the  customers, like dirt. Greg Satell at Forbes magazine summed it up for us.

“Yet Blockbuster’s model had a weakness that wasn’t clear at the time.  It earned an enormous amount of money by charging its customers late fees, which had become an important part of Blockbuster’s revenue model.  The ugly truth—and the company’s achilles heel—was that the company’s profits were highly dependent on penalizing its patrons.”

The lines became ridiculously long at Blockbusters. A movie rented at one location couldn’t be returned to a different location. What had been fun, going to Blockbuster to rent a movie, lost its enjoyment. (It reminds me of how taking a flight across the country used to be and how it now is, with the airlines trying to suck pennies out of its customers for anything and everything.)

A pause to reflect on customer service and support. My wife and I have noticed that both have rapidly diminished in our experience, whether it’s with retail stores, Internet providers, rental places, airlines, hotels, newspapers, and utilities. What’s most telling is that if this topic is brought up at a gathering, everyone have stories to share about bad customers service and support. The one bright spot for us, and other agrees, have been Costco.

We’re holding our breath and have our fingers crossed that Costco doesn’t become like the rest.

When Netflix came along, we leaped on it. Creating a list online, we received DVDs in the mail, watched them, and mailed them back. Not everything we wanted to watch was immediately available, but it was a damn sight better than the Blockbuster experience.

Netflix has almost lost us over the years as we shifted to the streaming model and experienced price increases. I’ve left them twice for others, but the others soon took me for granted, and Netflix lured me back.

Right now, Netflix is barely hanging on to me. My wife and I don’t find much to watch, but we see the same pattern on Hulu, Amazon Prime, Britbox, Acorn, etc. There’s one or two enticing shows, a plethora of things that aren’t to our tastes, and then a huge offering of old movies and television series. In the end, the streaming experience has become much like the video experience, which, itself, became much like the cable television experience of, so many channels, nothing to watch. As for Blockbuster, much like VHS and Beta recordings, its star has waned.

Fortunately, we have books and computer games. I would mention Facebook and social media, but I’ve noticed a trend there…

It kind of reminds me of Blockbuster.

4

Blog at WordPress.com.

Up ↑