Double Gulp

Besides personality issues and issues with politics, money issues, and environmental issues, I’ve been dealing with computer issues. My HP Envy turns two in 55 days. I’m returning it for repairs next week.

After all the problems I’ve had with video drivers failing, wireless connectivity, and browsers failing, and searching for answers and running updates, I discovered HD1 has failed. There’s a code and everything.

Naturally, I was a touch upset.

I went to the HP support site. It identified my computer and told me it was under warranty. So I then clicked on contact support. Doing that caused HP’s support site to tell me that they couldn’t verify I was under warranty. Did I want to dispute this?

Why, yes, I did. Their website just told me the opposite.

I sent that info off to them with a screen shot of their website page that showed they the computer was under warranty. No, sorry, that won’t work. For these technological geniuses, a receipt was required.

I stewed on that. I purchased the machine through Costco.com. I had the order but not the receipt. Oh, boy.

Next steps were contemplated for a few days. Offer them the order doc? That didn’t inspire hope. Hunt down the receipt? Yes, I would need to open the files. It’s probably in there. Maybe.

But then, I tried the HP Utility Center. It’s installed on my machine.

The HP Utility Center had an icon for HP SmartFriend.

A smart friend! That’s just what I need. A one-on-one Helpdesk. Awesome, let me true it.

Turned out, they would be a friend for just $14.99 a month.

Back to the Utility Center. I clicked on the HP Assistant under the HP Utility Center. The HP Assistant is like the support center except it’s not. I initiated a chat and prepared for them to reject me. I stated my case. Provided my computer’s serial number, product code, and the hard drive failure code.

They approved a merchandise return to fix the machine. Great, but —

It’ll take seven to ten days.

Seven to ten days without my machine. Double gulp.

Did I really want it fix?

Yes, yes I did.

I could just replace the hard drive myself.

But HP OWES ME.

Seven to ten days without my computer.

Oh, boy.

I’m typing on it now. I spend hours each day on it, reading news, checking on cats, surfing the net, shopping, writing, playing games, reading novels, blogs and magazines. For God’s sake, I have habits.

I have, like, five other machines sitting around the house, not including my wife’s Macs. One is a Dell tower built in 1999. Although I updated its CPUs and chipsets about ten years ago, it runs on XP and is not wireless. Its age limits what it can do. It functions well for MS Office apps, but it can’t handle the latest plug-ins. Its hardware and architecture limits updates, and it’s a tower. I can’t take it to the coffee shop to write.

I also have my previous machine, a Lenovo Thinkpad. Ten years old, it slowly died on me. Maybe I can reformat that hard drive, update everything, and press it into use. There’s also a Dell that I stopped using in 2010, but its hard drive is password protected (like all my machines) and I can’t recall ITS password. I thought I knew it, but that one doesn’t work. There’s also a larger, older Dell, my first laptop, from, like 2002. Then I also have an iPad mini 4 that I can use, but its accessory keyboard is too small for my clumsy fingers. I do have a few USB enabled external keyboards. Maybe I can rig one of those to it.

So there are options. It’s just…well, these little separations are worrying. I’ll be without my computer for seven to ten days.

Double gulp.

UPDATE: The packaging to return the HP Envy is due to arrive on 7/19, and I remember the Dell laptop hard drive password and have it up and running.

The anxiety of withdrawal has eased…a little….

A History of Writing

The Atlantic provides a perspective of writing software. It fascinates me because of my personal history. I began with WordStar on a CPM 86 machine with a small green screen, and two 5 1/4 inch floppy disk drives. WordStar worked well for me but bundled software forced me to a switch to WordPro. WordPro was set up on a Zenith 150 with a 20 meg hard drive and two 5 1/4 floppy drives and an EGA 16 color screen. The colors didn’t matter but the resolution still wasn’t great. Switching to a VGA screen with 256 colors enhanced the experience. I still wrote in tablets and notebooks with a pen and then typed it all up.

Having a natural bent toward being a geek, I used to be really proficient with those programs, learning formatting, editing and saving secrets on my own. Friends and co-workers would come by or call me, asking for help about setting margins, centering, pagination, headers and other matters. People then wrote these insights up and made money off them by publishing books about these secrets, which never entered my mind to do.

Eventually, Microsoft became the Godzilla that wiped everything out, leaving me with Word. I adjusted to Word well in the early years. But modern improvements have made it less friendly. Word offer a gazillion templates when I use two. It’s odd how selecting File versus clicking on Open takes you down different paths. Adopting from version to version as the operating system changed has been a major irritant. I also eventually switched from a tower to laptops and notebooks, discarding the notebooks. I was sad to let them go. They, along with pens, were friends and companions, pets of sorts, for a struggling writer.

I honestly thought shifting to writing directly onto a computer instead of paper would be challenging. Perhaps using email and filling out computer forms over the years helped, but the change was easier than I expected. I even came to recognize the many advantages of using an electronic media to create.

I still read books in paper formats, though. Although I read and edit my own online, almost everyone else’s is printed out or purchased in a hard format. Yes, I have devices to read them, but that change is surprisingly taking me longer. I’ve seen articles about fonts and colors and the impact on reading on a computer but to me, it seems to be that I like shifting the book around for different angles, and that still doesn’t work well with the electronic devices.

Of course, it really doesn’t matter to me whether I’m reading a book online or a hard copy, as long as I’m reading. I guess that was the lesson for the transition from paper to computer, from WordStar to Word, it doesn’t matter, as long as I’m writing.

Expectations for the Brain

This week, I enjoyed discovering and re-discovering reading regarding the brain and how it works, how we can change its workings, memory, and meditation’s effects on the brain. This all seems to be about practice, expectation, and changing expectations.

DelanceyPlace.com is a website that publishes excerpts from fascinating non-fiction. Back in 2015, they published an excerpt from a 2014 book. By Matthieu Ricard, Antoine Lutz and Richard J. Davidson, the book, Mind of the Meditator, is about how mastering a task transforms the brain’s pathways.

“The discovery of meditation‘s benefits coincides with recent neuroscientific findings showing that the adult brain can still be deeply transformed through experience. These studies show that when we learn how to juggle or play a musical instrument, the brain undergoes changes through a process called neuroplasticity. A brain region that controls the movement of a violinist’s fingers becomes progressively larger with mastery of the instrument. A similar process appears to happen when we meditate. Nothing changes in the surrounding environment, but the meditator regulates mental states to achieve a form of inner enrichment, an experience that affects brain functioning and its physical structure. The evidence amassed from this research has begun to show that meditation can rewire brain circuits to produce salutary effects not just on the mind and the brain but on the entire body. …”

Addressing how ‘the adult brain be still be be transformed through experience’, HuffPost had a related story this week, To Increase Your Well-being, Train Your Brain. Mimi O’Connor wrote, “Dr. Richard Davidson, neuroscientist and founder of the Center for Healthy Minds at the University of Wisconsin, Madison, believes that practice is the key element in changing our brains for the better. He is well known for his pioneering study with Buddhist monks. In that study he hooked the monks up to fMRI machines and observed their brains as they meditated. The monks produced gamma waves, indicating intensely focused thought, which were 30 times as strong as the control groups.’ Additionally, large areas of the meditator’s brains were active, particularly in the left prefrontal cortex, the part of the brain responsible for positive emotions. This study showed that conscious effort can change the neural structure, activity and function of the brain.” Dr. Richard Davidson was one of the other book’s authors, of course.

“Similar to the inspiring theme of the film Field of Dreams, “Build it and they will come,” Davidson’s motto seems to be, “Exercise them (neural pathways) and they will strengthen.”

Offering another point of view that affirms the same was Sophie McBain in Head in the Cloud. Her article addressed human memory and studies regarding the impact of computers and digital systems on our ability to remember. What becomes clear from her intriguing article is that, part of what affects our ability to remember, is our expectation of a need to remember. Here, in essence, we’re seeing the opposite impact of the other articles, where people who have computers to help them remember, don’t practice remembering, thereby weakening their ability to remember.

They’re all ripple effects, aren’t they, a sort of Doom Loop on the one hand, of expecting less and trying less, and so spiraling into achieving less, or conversely, a Halo Loop, of expecting more and trying harder.

Of course, I need to tie this back to writing. Practice writing, pursue it, try to master it, and the pathways and areas of the brain used for writing can be strengthened and transformed. Instead of believing you can’t, believe you can, and try. Being human, it’s rarely that simple, and people like Judith Sherven, PhD, can inject insights and ideas for re-working the subconscious programming behind the Doom Loop.

I’d also like to tie all of this back to time, reality and the nature of existence, but that’s for another post. Instead, I need to go off and write like crazy, at least one more time.

Envy the POS

HP Envy is the computer’s brand name but don’t envy people for having or using this piece of shit, this contraption that freezes and unfreezes on cryptic whims.

Chrome pauses and won’t load. Opera hangs. Vivaldi acts stupified. Edge blinks with puzzlement. Explorer can’t open folders. Task Manager yawns like a sleepy cat.

All is well, the diagnostic systems declare. This is a great machine! Were that so, my darkest urges to take this piece of shit outside and slam it onto Siskiyou Blvd would not be riding so high. Oh, wouldn’t that be great, to slam it down onto the hot asphalt, once, twice, three times, and then watch the Chevys, Subarus, Toyotas and BMWs ride over it, spreading its plastic and metal into unfathomable road debris.

It’s Windows 10 causing your problems, some expert forums tell me, which is so much better than Windows 8.1, itself light years over 8, which was far better than 7, Vista, and XP. What a great machine you have. Admire the screen’s clarity as you count the minutes and wait for something to happen. Look at those awesome applications, available through HP’s fabulous TouchSmart technology, which, believe me, would really impress you, if any of the applications actually worked. Here, try, see if they’ll work for you.

“Well,” a stern Internet trouble forum harrumphs, “it sounds like you need to do a hard reset.” Done. Done before, done many times. “Check your security. Maybe that’s blocking it.” Nope. “Look at your logs. What do they show?” Nada. “Then maybe you need to re-install — ”

Which one do I need to re-install? Windows 10 again? Chrome again? Vivaldi? Kaspersky? Which one, please tell me, oh great computer overlords.

Nah, blame it on my attitude. I’m disgusted with this HP Envy Piece of Shit, and it knows it.

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