When you connect to the Internet, do you sometimes make the noises that your old modem made, just for old times’ sake?
Why yes, I do.
Minor Rant #143
We began having Internet connectivity issues in the beginning of May. It was intermittent, and service typically returned in a few minutes.
We were planning a trip, and busy with those details, so I didn’t call it in. On the day before we left, the outage was a few hours in the morning. Logging in at a coffee shop, I sent my ISP, Ashland Home Net (AHN) an email through their support website. They said someone would get in touch with me.
They didn’t.
Returning after our vacation last week, we found our connectivity worse. Calling in meant waiting by the phone for return calls and staying home so they can come by and check our systems. But, last Friday, I called it in.
Yes, they could see that we were online but our signal was very weak. This would need to be called into the city IT.
The City of Ashland supports several local ISPs. They do so through a community-owned entity called Ashland Fiber Network (AFN). The city’s support helps reduce the cost, right, and provides an alternative to the big commercialized entities that dominate the field, like Charter, Century Link, Comcast (which all might now be the same company). I use Ashland Home Net to buy local and help defray that cost.
Friday our connection went out in the morning and returned in the afternoon, apparently on its own. I called AHN for an update before they closed for the day. The agent said a ticket had been opened with the city. The city would call us. They would come by.
They didn’t.
Our connectivity came and went through the evening.
Saturday found another outage that lasted several hours. Support was called. Messages were left. Nothing was heard back.
Sunday…the same.
Monday.
Internet connectivity was good in the morning. I returned from writing and walking at about 2 PM. My wife said the connection had dropped at noon. I called it in. The same agent that I spoke with on Friday told me, yes, a ticket with the city had been opened. The city will be calling me.
The hours passed…
I called them each hour to remind them my net was still down and that I hadn’t heard from the city. We heard back from an Ashland Home Net at 5:40 PM. Yes, a ticket had been opened with the city. Unfortunately, they were closed for the day. Nothing could be done.
Our connection returned at 6:53, and then left a hour hour later.
It came back again at 8:50, but dropped at 10:20, and didn’t come back.
We had a connection the next morning, Tuesday. Since I didn’t hear from Ashland Home Net or the city, I called AHN to see what was going on. The agent said the city was backed up. They would get hold of me, but it would probably be another twenty-four hours.
“Really?” I said. “It’s already been ninety-six hours.”
“What?”
“We opened the ticket on Friday.”
“Your records show that the ticket was opened on Monday.”
“No.” I had my notes and referred to them.
“Oh, you’re right,” the agent said. “Okay, I’ll call the city now, and I’ll call you back.”
He did. “The city is sending someone out now.”
The city did. I saw their truck out there. I saw their agent. He went to the side of our house. I waited for him to come to the door.
He didn’t.
I waited for the city to call.
They didn’t.
Our connection was up and remained up, and it has since then. We’ve never heard anything back from the city or Ashland Home Net.
I’m going to give them a call when I get home today. I want to know what the problem was, or is, if it still exists, and what’s been done, or will be done about it.
Then I think I’ll check out other ISPs.
Just in case. Because right now, I’m not too damn pleased with Ashland Home Net, Ashland Fiber Network, and the City of Ashland.
A Sign
It’s a sign that things aren’t going well, computer-wise, when you try to reach http://www.isitdownrightnow.com to see if a website is having problems, and you can’t reach it because it’s down.
Amazing how frustrating something like the inability to reach one or two sites makes me.
The Password Is
It was a fascinating read about Passwords, with many intriguing links.
First, it shouldn’t surprise anyone, but people wanting to crack passwords study passwords. They buy up databases of stolen passwords, and when possible, link them to their owners, and then use the information they’ve gained to look up the owner on the Internet and social media to learn what they can. They’re not targeting these people to hack them; they’re targeting them to understand demographic patterns.
Second, people continue to use words or personal information as passwords. Cracker programs and applications have databases that automatically look for words first. Match and done, cracked. Naturally, they also look for names.
from Mark Burnett, xato.net, via https://wpengine.com/unmasked/
Third, more scary, but not surprising, is that password crackers are also including the “Leet” (or 1337) methodology so many employ. It isn’t surprising, because it’s commonly known and used (because it’s been around for a long time), so of course anyone trying to crack passwords will include that information in their processing.
Fourth, the thinking behind websites and applications about how password strength and password entropy is weighed varies. Zxcvbn (recognize the pattern?) in a remarkable post compared multiple sites and gave the results for the same passwords. Intriguing.
Returning to the Unmasked article, they also used Full Contact’s Person’s API to go through seventy eight thousand passwords to find rich and famous people. From that, they selected forty passwords that were matched to see if they could be cracked, and how long it took.
Most were too easily unmasked. That’s one thing to remember: if you’re targeted, your password can probably be cracked, but it’ll take time. Thieves typically aren’t targeting most of us because we’re not notable or wealthy. So taking the time to create challenging passwords can help remove you from the list of low hanging fruit. That’s the same reason for frequently changing passwords. Yes, it is all a pain. It’s also why you shouldn’t use the same password — or easy variations — on multiple accounts.
A Github developer, whose password had an entropy of ninety-six, was hardest to crack.
Sneeze
Don’t you hate it when you suddenly sneeze and it ends up all over your computer screen? I could really use tear-aways protective covers on my screen like racing drivers use on their windshields (NASCAR) and visors (Formula 1).
Late at Night
You ever put something on Facebook or other social media late at night, and have a friend immediately respond to it? Then you think, what are they doing on the Internet so late at night? As a sidebar, do you also sometimes wish you and that person were actually sitting beside each other so you can have an actual conversation?
There are some who remain your friends regardless of how long it was since you last saw them, and the distance between your homes. Good to know such people are out there.
Want to introduce me to a few?
Six Rules for Getting Along with Your Computer
- Remember that you wanted your computer. It didn’t want you.
- Shouting at your computer won’t make it do anything faster or better, but it might save you from insanity and keep you from taking more drastic action against your computer.
- Shaking a computer until parts come off tends to be counter-productive.
- A hammer to the computer might make you feel better, but the computer will probably complain.
- A computer connected to the web can probably find more curse words than you can find on your own. Use that to your advantage when cursing your computer.
- Remember that words have power. If you curse your computer, it might be taken seriously.
Alphabet Issues
Time for a Sunday rant. I have good reason for it. I know; everyone who rants say they have good reasons for their rant. Let me state my case, and then you can decide.
Alphabet Inc. is trying to gaslight me.
Alphabet Inc. was created as a holding company for Google and its multi-tentacled endeavors. Google wants to be everything for us, substitutes for television, Netflix, Amazon, a dominant world force that we can trust. But the delta between what they promise and what’s delivered grows every day.
The three primary Google products I use are Gmail, Chrome, and the calendar. (I also sometimes use Google search, but it’s so damn commercialized, delivering the same results as different entries, that it’s become better to go with other search engines. They’re not much better, though. *Where have all the good searches gone?*) They’re three products that have been around for enough time for them to stabilize and cross that chasm from being bleeding edge to cash cow. When a product reaches the cash cow stage, it’s expected to be reliable and free from significant bugs.
It ain’t so with Chrome and Gmail.
I use the Inbox app to manage my Gmail. I write “manage” because that’s what they use to describe it. Inbox manages my mail as well as a toddler manages the bath water. Emails that have been read and deleted consistently haunt my inbox as unread, causing the frustration and irritation of wading through the past several days worth of mail along with today’s deliveries.
This is where the gaslighting comes in. Gaslighting is an old expression about conning people and confusing them about reality. “Didn’t I already do that?” they ask in old movies.
The villian laughs. “No, dear, you said you were going to. Honestly, were is your mind, my precious?”
That’s how it is with Gmail. “Didn’t I already read that?” I ask myself as I peruse the Inbox. “Oh, God, I thought I answered that yesterday.” I certainly meant to answer it. Where is my head?
Well, hell, it’s not my head, it’s Alphabet Inc. and their Gmail product. I have read, answered, and deleted these emails. Alphabet is just putting them back in.
Thinking it might be Inbox instead, I used Gmail without Inbox, as an experiment.
Nope; same results.
Don’t get me started on what’s going on with Chrome. It is very effective for administering my daily dose of first world blues and frustration, and is a wonderful impediment to having a good mood as I surf the net.
I would switch from Gmail, but our email addresses have their tentacles in every aspect of our lives. Extricating ourselves is a long and complicated process. It’s getting as involved as doing taxes in America or determining if it’s a catch in the NFL.
Imfloof Buying
Imfloof Buying (catfinition) – when a cat takes over unplanned control of your purchases.
In use: “My cat stepped on my Kindle Fire, and voila! I had a new thriller, courtesy of imfloof buying.”
h/t to Nancy Smith
Gmail
Don’t you hate it when your Gmail goes astray, and has the same emails that you’ve already read and deleted in your inbox again?
Yeah. Get your act together, Google. This is already past the sell-by date.
