Our Internet connection was down this weekend. Started Saturday and dragged through Sunday.

We use Ashland Home Net. Owned by the city, we want to support our city. The service has been reliable. Like everything, though, there can sometimes be outages.

The net went down Saturday afternoon. We gave it time to come back up. Didn’t. So — reboot system. Still no connectivity.

I called our service provider and left a message. It’s a small organization and they don’t have someone in the office at night and on weekends. But they check their messages and get back to you.

They did get back to us on Sunday. We were out. I had my cell phone with me. “Private number” it said. I ignored it. Later, I listened to the message, which was Ashland Home Net telling me that they couldn’t find a record of our account.

*grumble grumble*

When we were home after our Easter festivities with friends, I pulled our records to call Ashland Home Net and give them our account number. The folder had notes from previous issues and fixes. This included one from 2023: “Netgear router inadvertently reset (button on side — beware).” I had the Netgear instruction pamphlet attached to the folder.

Aha.

I pulled out the pamphlet, followed the instructions, and got us back online.

I also called Ashland Home Net and gave them our account number, just to close that loop. And they called back, apologized for not being able to find us, baffled by that side of it, confirming that we were online again and weren’t experiencing any more interruptus.

Normal online life resumed.