- On day five of the three-day green smoothie fast. Yesterday, besides three green smoothies, I enjoyed a few celery sticks, four prunes, a boiled egg, a cup of cubed watermelon, eight raw almonds and a handful of raw walnuts. I feel great, so why not continue? Sure, I was constantly mildly hungry throughout the day. And yes, my stomach talks to me in squeals, growls, and grunts all day, too.
- Okay, I cheated and ate a protein bar in the mid-afternoon.
- Well, the credit card ordeal might be over. Brief recap: was given new cards after reporting fraud on the previous cards. New cards received and activated. Wife wasn’t given chance to set her PIN. We tested: her old PIN didn’t work. Neither did my new one work on her card. Calls were made. A new PIN was set to her. We tested it. Nope. So, I commenced to pursue a fix. After spending over an hour on the phone with three different credit union reps, calling the numbers they specified, etc., I was turned over to a person in the credit card payment division. She listened to the tale. “You’ve been calling the wrong number.” I’d been calling the number the reps had given me. She gave another number. I called it. PIN changed, at least telephonically. We won’t be certain until we use it.
- Makes me wonder, though, you know? Why did it take so long for that number to emerge? Why is there a different number? Customer service and focus continues to die a slow death.
- Ah, technologically. I have a telemedicine call tomorrow. Video with a new family nurse practitioner. Annual event, to renew my meds for BHP and hypertension. Did the hardware check yesterday. Couldn’t connect to the video. Whaaat? The webcam worked last year. Went through all settings for hardware, software, security, privacy, etc. All was as should be. Even said that website had been given permission to use the camera. So…?
- Searched the web for advice and ideas. Microsoft, Kaspersky, HP. Talked to Chatbots for support. Uninstalled, reinstalled, updated drivers, rebooted machine several times, installed new webcam software, checked the device manager, registry, and so on. After three hours, the hardware check claims it works but I get nothing. Tested it on Zoom. Nothing. Nothing, nothing, nothing, except exasperation and frustration. Tested it this morning, just in case. No change.
- Forums are a joke in this regard. Many people reporting the same issue. No solutions found that work. Hell, most solutions were the previously-tried solutions. Ditto, the search engines on every browser and search site tried. They all regurgitate the same results. Remember GIGO? Garbage in, garbage out. Yep.
- Screw it, is my final position. I can use the iPad, which would be tres small. My wife generously offered me her iPad. That might be the way I go.
- Dad is out of the hospital. He was in at least two weeks, but don’t have greater details. He’d told me, don’t call, I’ll call you in a few days. That was weeks ago. He finally called yesterday. Has issues with fluid in legs. Turn bright red, swell, blister, etc., Medicos finally concluded, yep, heart weakening, kidney issues contributing. Wasn’t surprised, as he’s had COPD for decades. Some pulmonary issues were bound to reveal themselves. He’s in great spirits, mind remains sharp. That’s a tale I hear with many, many friends, though. I see the signs, and know where he’s going. Not unexpected, as that’s where we all go. Primary questions are about how long he’s in this declining state, how much pain and suffering he endures, and what his wife and family will experience during this watch.
- Dad and I are both retired military. Twenty-year vets. We receive pensions and healthcare. He retired about twenty-five years before I joined. That makes all the difference. He’s not paying anything for care. Tricare covers everything for him. Then launched into a “no wonder this country is going broke” stand. My Tricare is good, but I have co-pays. Dad does not. I have monthly premiums. Dad does not. I pay a small amount for prescriptions; Dad doesn’t. He also lives in San Antonio. A large military and retired presence there helps him. I live in rural southern Oregon. Time, age, location: that sums up the changes, right? Oh, yeah, and people are living longer, healthcare is constantly evolving, and it all costs. For example, he now has five people coming in each day to help him with different functions, from PT and leg exercises to bathing. He is married, and his wife is there, but I know how hard it is for a spouse to be a care-giver. She’s but a few years younger than him and has her own issues.
- Dissatisfied with offerings from U.S. television, we now watch a lot of foreign stuff. Mostly European. Dramas and comedies don’t work well, but thrillers, mysteries, and procedurals do. We try American offerings. We find them shallow, formulaic, and simplistic. Pretty people with fake issues to enhance tension dominate. Cry us another, you know? Right now, we’re watching Swedish, German, French, Italian, and British offerings. Don’t have anything coming out of Canada that entices me, which is a surprise. Same with the Aussies. But this might be the streaming gap, you know?
- Watching foreign television shows, we’re often entices by the settings. The procedurals often take place on the coast, an island, or a lake. They’re beautiful, intriguing places. I told my wife that we should set up tours to these places. That would cost a mint, and it’s impossible during the pandemic. If I had to chose one, I’d go to the Stockholm archipelago where “The Sandhamm Murders” is set.
- Okay, have my coffee. Time to write like crazy, at least one more time.
A Moment for Blockbuster
Renting videos to play at home had become a big thing while my wife and I were living in Japan in the early eighties. Much cheaper than the movies, it was also more convenient than going to a theater, standing in line, and sitting in uncomfortable seats. Renting videos were also excellent ways to help endure typhoons, as long as the power stayed on.
Blockbuster hit the American scene in 1985, but we were in Germany. We were impressed when we returned to America. At last, we could go to a convenient location and find a wide assortment of movies for a reasonable price.
We weren’t necessarily thrilled. My wife and I liked supporting small, independent video rental businesses in our area. But, sadly, they lacked good selections. Finding nothing there for us to rent, we grudgingly started renting our videos from Blockbuster.
Blockbuster’s ugly side was soon revealed as they treated us, the customers, like dirt. Greg Satell at Forbes magazine summed it up for us.
“Yet Blockbuster’s model had a weakness that wasn’t clear at the time. It earned an enormous amount of money by charging its customers late fees, which had become an important part of Blockbuster’s revenue model. The ugly truth—and the company’s achilles heel—was that the company’s profits were highly dependent on penalizing its patrons.”
The lines became ridiculously long at Blockbusters. A movie rented at one location couldn’t be returned to a different location. What had been fun, going to Blockbuster to rent a movie, lost its enjoyment. (It reminds me of how taking a flight across the country used to be and how it now is, with the airlines trying to suck pennies out of its customers for anything and everything.)
A pause to reflect on customer service and support. My wife and I have noticed that both have rapidly diminished in our experience, whether it’s with retail stores, Internet providers, rental places, airlines, hotels, newspapers, and utilities. What’s most telling is that if this topic is brought up at a gathering, everyone have stories to share about bad customers service and support. The one bright spot for us, and other agrees, have been Costco.
We’re holding our breath and have our fingers crossed that Costco doesn’t become like the rest.
When Netflix came along, we leaped on it. Creating a list online, we received DVDs in the mail, watched them, and mailed them back. Not everything we wanted to watch was immediately available, but it was a damn sight better than the Blockbuster experience.
Netflix has almost lost us over the years as we shifted to the streaming model and experienced price increases. I’ve left them twice for others, but the others soon took me for granted, and Netflix lured me back.
Right now, Netflix is barely hanging on to me. My wife and I don’t find much to watch, but we see the same pattern on Hulu, Amazon Prime, Britbox, Acorn, etc. There’s one or two enticing shows, a plethora of things that aren’t to our tastes, and then a huge offering of old movies and television series. In the end, the streaming experience has become much like the video experience, which, itself, became much like the cable television experience of, so many channels, nothing to watch. As for Blockbuster, much like VHS and Beta recordings, its star has waned.
Fortunately, we have books and computer games. I would mention Facebook and social media, but I’ve noticed a trend there…
It kind of reminds me of Blockbuster.
Michael Seidel, writer 