I announced, “They want me to send them a photo.”

This aggrieved me. Everyone wants photos of things sent these days. I consider the trend of wanting photos part of the inexorable enshittification of modern society.

My wife was non-committal about her take on it. Sympathetic noises were made. I suspect she wasn’t paying attention.

Breaking down, I dragged out my phone, opened it to the camera app, and took a photo of our Lifepro Near Red-light Therapy belt. Yes, it took about twenty seconds. The time is not the point.

The belt had ceased working. We’d purchased it in October of 2023 through Amazon. It has a lifetime warranty.

The RLT impressed my wife and me. She used it to cope with painful back and shoulder flares caused by RA. I regularly used it to reduce swelling on my legs, ankles, and feet, where I’ve been dealing with lymphedema. I missed using it.

After the belt quit working, I went into my Amazon records and contacted the sellers. Happiness responded for them. Seeing that it was ‘happiness’ answering made me suspicious. We’re in a world where a documented liar calls himself the most honest man in the world, a world where the same man has cheated throughout his life but is supported by people as the Second Coming of Jesus. It has made me a little cynical.

Happiness asked for the order number and date of order. I provided that. Now they wanted a photo and directed me to a form.

The photo was part of an online form I needed to fill out. Grumbling about it, I put the order number in — again — click/copy/paste, filled out all the info, repeating many of the things already done, and then attached the photo. It took almost two minutes. Yeah.

Returning to email, I replied to Happiness and told them that I’d submitted the form. They thanked me and told me my issue would be reviewed and they’d get back to me in two to four days.

I expected to be given a return number. Told how to box it up and where to send it.

Instead, they sent me a new product. This wasn’t from Happiness but from Lifepro Support. Gave me a UPS tracking number and everything.

“What trickery is this?” I asked myself.

The replacement arrived yesterday. Brand new.

I wanted to verify some things for myself. I connected the new cord to the old belt. The cord has three separate segments which can be plugged in and unplugged, etc. This allows you to plug it into a UBS port or plug it into the wall. I always use the UBS port. Through my tests, I confirmed that it was only this segment of cord which didn’t work.

I wrote Lifepro Support to inform them that it was only the one piece that wasn’t working. That meant that I now had two working belts. Asked if they wanted me to send either back.

No, they responded. You can send it back if you want. or keep both. If you do want to send one back, tell us and we’ll give you the instructions. They thanked me for my honestly.

It was a good experience. Happiness and Lifepro Support always responded fast. They were friendly and professional, and the company stood behind their product. When I began, I thought I’d be chewing my nails in frustration by the end. I’m pleased that this wasn’t the case. Kylie, Jae, Renee, and Chad did a great job. The entire process took nine days.

And one photograph.