My thoughts are wandering as I sit in the Pittsburgh Airport, looking out at the rain, eavesdropping on others’ conversations. Most of my focus keeps shifting to Mom’s paperwork. Her paperwork is just like our paperwork.

Pulling out every bill from 1998 on, I laugh. Notes are on sheets of paper and bills. Who was spoken to, time and date, result. Most simply end like that. No further updates. There are insurance and banking papers, visits to hospitals, doctors, and specialists, and the ever-present pile of warranties.

We are the same back home. For the last how many decades, paperwork was needed for ‘just in case’ reference. Bills and payment records could go wrong, and it was incumbent on us to prove what we did. Even then, that sometimes isn’t enough and required we the customer to scale the corporate ladder past the drones and managerial kings and queens until a person was reached who could overrule the bureaucracy.

The paperwork at Mom’s has some interesting personal choices. Lot of paper clippings for things done by her children back in 1970 through 2010. Yellowed, brittle clippings of newspaper death notices for family members and friends. Crisp sheets of white papers in file folders with emails from family printed out. Things from me from my last days in the military in 1995. Travel information for visits in 1998, 2005, etc.

Mom is now battling Verizon. We’ve all been involved in this fight. It’s classic enshittification. Gotta sign in to do anything with them. Calling them? Hahahahaha. What a joker you are. Should be a stand up with your own HBO or Netflix comedy special. Calling them provided us with a window when it would be okay to call them. Mom had it down to fifteen minutes and counted it down to one, phone in hand, doing little else. The appointed minute arrived. Mom moved her hand. “Oops.” Gone! Her new wait time to reach them was eight hours later.

Meanwhile, we parsed Mom’s crazy notes for userIDs and passwords. Several were found for Verizon. None worked. One sister then went through the ‘Forgot Password’ route and tried to change the password. Hahahahahaha. Easier to turn an apple into a ruby.

This is modern life, yeah? At least in first world America, and maybe only among my family. I, of course, cheat. I maintain a spreadsheet of passwords. 112 lines. They’re for my accounts and my wife’s accounts. If that thing ever falls into the wrong hands, it’d be disaster for us. It’s encrypted and password protected. Every time I go in for surgery, I remind my wife of the password.

All of this has cause us to resolve, do a pare down. Purge paperwork and warranties. Get ruthless about it, and damn the consequences.