Telephone charging. That’s what gave me my answer. Of course, I wouldn’t have been there if I’d not taken shortcuts. But I like shortcuts.
Our net connection went dark last Friday night. After rebooting, I figured, ah, something wrong with the local provider. When it was out the next morning, I reported it to see what they said. The tired sounding female on the other end said, “No one else is reporting any problem in your area.” She followed up with basic questions. What lights do you have? Are all the connections tight? After my answers, she said, “We’ll need to escalate.” Like, that was all she had. “You’re get a call between now and Monday morning.”
The cable modem was showing the ethernet was up and the power was on, but nothing being received or sent to the provider, even after reports. T’ain’t a flicker. I checked my notes. Cable modems normally last five years. This one was five years old. Time for a new one.
Basic research was conducted about what worked with the provider’s network and what didn’t, and if there would be anything to look for to match it with my router. A few reviews were read on the phone, then we went shopping. I bought a simple Arris SB6 series which wasn’t too pricy and was said to fit my network. We plugged it in and got lights for everything, so it was the cable modem, but couldn’t connect to the network. I knew from past experience it was because the provider had to activate it on their end.
Monday morning, I called it in and they brought it up. All was well. Until…
When I returned from my coffee writing session, my wife darkly informed me that our net is not fixed. “It keeps going out.”
I tracked that. Yes, it was going out every six to ten minutes, rebooting, then coming back online. Connections were checked. All was good. WTF?
I noodled it over for several hours. Plugged in new cables. No change. Did research. Nobody had anything else. But the cable connection didn’t make sense to me anyway. Looked like the modem was going off, then we were losing the connection. Then it rebooted. Could be an attack but doubtful.
Then it hit. Power. Microvolts and amps.
Like in the phone chargers and Fitbits.
We’ve learned that not all chargers work with the trackers and phones. Minute differences cause problems. That could be the case now with the cable modem. At least, I needed to check and eliminate it.
The cable modem’s power is embedded in a very sophisticated system that I set up thirteen years ago. Color coded and everything. Hard as hell to reach. So when I bought the new cable modem, I used the old power line and supply. Now, I dug out the proper line, disconnected it and plugged in the new one. Everything booted up properly. The cable modem stayed on and the connection remained solid.
I put everything back together. Lesson learned, again. Beware of shortcuts.