Med Frustrations

Okay, gotta vent. This is one of those first world blues rants, the kind that deal with technology, systems, and customer service taken for granted that ends up failing and pissing me off.

I’m on two medical prescriptions these days. One is for my enlarged prostate and was prescribed for me when I experienced problems in peckerville in 2019. It’s all benign and is working well enough now.

The other prescription is for high-blood pressure. That was discovered as a result of my peckerville issues. I’d been borderline high pressure throughout my life but it was suddenly over two hundred thirty.

Changes were made in diet and exercise, and the prescription, Amlodipine, begun. I was always getting thirty day prescriptions. I shifted that to ninety day for convenience, and then, concurrent with COVID-19, I started using a mail service to refill my prescriptions back in February or so.

This was being done through Express Scripts. I set my meds up for auto-refill. All was going well. I was satisfied.

But, last week, I noticed I was down to nine Amlodipine pills. I hadn’t heard from Express Scripts. That surprised me. I went into my email and did a search to verify that I hadn’t received something from them. Nope. I logged into my account.

Finding the Amlodipine prescription, I noted that it wouldn’t be automatically refilled until 10/23. Well, that was too late. I put it in the cart and ordered it. Done and done. Went to my email. A confirmation email had been received. Wonderful. The system was working.

But…

Everyone expected the but. But what happened, I’m sure people are wondering, to set off the rant?

But, I didn’t hear anything else.

Days passed. I logged back into my online Express Scripts account after not receiving further emails. I checked my recent orders and shipments. Why, there are no recent orders and shipments. I searched via the order number they provided me. That order wasn’t found. I searched via the invoice number provided. Nothing.

WTH? I’d copied it from the email and pasted it in.

The email also had a ‘click here for order status’ button. I clicked it.

It took me to the login page, where I went through the same thing as before.

WTF?

I did this several times, re-reading the email and tracing steps, trying to understand what went wrong. I couldn’t. I’m sure this wasn’t good for my blood pressure.

I reached out to them via an email and explained my issue.

That was Wednesday evening. I heard from them today, Friday. One was an email. Call us. Two was a phone call. ANONYMOUS.

I didn’t answer that call; I don’t talk to ANONYMOUS in this day of scams where everyone and their dog is trying to con me, asking for donations, or pleading for political contributions. Their message: call us.

I called them. They claimed that the order put in was for my other medication. That was ordered the 18th. It’d been canceled because it was an overfill. By the way, my Amlodipine isn’t on auto-refill. Do I want to put it on auto-refill?

Seriously.

I don’t think this exchange did my blood pressure any good.

My response: how did my Amlodipine go from auto-refill to non-auto if it wasn’t the one that I ordered the other day?

Two, if I ordered a prescription, whether it was overfill or not, why didn’t I receive an email notifying me that it’d been canceled? Didn’t they think there was a reason I was ordering it? Isn’t it just good customer service to notify a customer when an order is canceled?

Three, if I ordered it on the 18th, why did I have an email from them that I received on the 17th telling me that they were working the order?

Four, if the Amlodipine wasn’t on auto-refill and they don’t show me or anyone else changing it, how was the order previously automatically refilled? Was that just magic?

They didn’t have answers for any of these things.

Perhaps I did push a wrong button on the 17th when I was processing online. Given their system, I find it doubtful. The product must be selected. Then, it’s right there in front of my face. Perhaps I had a brain fart and shifted from thinking Amlodipine to the other one, Tamsulosin. I’m not infallible.

And, yeah, given time differences of one or two hours, I suppose I can accept the idea that the order I put in at ten PM on the 17th showed up as being received on the 18th. That doesn’t explain the rest, especially the lack of an email telling me that the order had been canceled.

And that sucks.

Fortunately, I have an excellent local pharmacy. I shifted from them mostly because of the whole COVID-19 thing. Getting my meds through the mail with auto-refills took a few things off my place, thereby reducing stress, and eliminated the need to leave the house to get refills.

I called that pharmacy today for a short term refill. They were understanding. They would need to call my doc for the prescription, but no problem, they would do that. They’re so nice, I feel bad about abandoning them.

Then I called my doc’s office to provide a heads-up that they would receive a request, and why.

Well, the rant is done. I don’t feel any better after ranting. Too many loose ends. It’s gonna take a while to get over it. Meanwhile, my trust in Express Scripts has dropped significantly. There are just too many open questions about what happened for me to have complete trust. It’ll take time, probably years, for them to earn that. That’s what happens when a trust is breached.

Thanks for reading. Hope you’re having a better one. Please wear your masks.

Cheers

Floofniscient

Floofniscient (floofinition) – An animal with infinite understanding, awareness, and insight.

In use: “From an age, the dog was floofniscient about what his people needed, and was readily able to give it to them, whether it was a hug and a lick to comfort them, or some silly behavior to make them laugh.”

Thompson Floofs

Thompson Floofs (floofinition) – Flooftish floof pop (floop) band formed in 1977. Originally focused on a new wave sound with synthesizers, gravitating more toward a more floofstream floop sound delivered them international success in 1982.

In use: “One of the Thompson Twins’ biggest international hits was, “Pet Me Now,” which was released in 1983 and reached number one on some charts.”

Friday’s Theme Music

When I was growing up in the sixties, music was usually heard on the AM bands on my transistor radio, bedroom radio/alarm clock, or in the car. This was augmented by Mom’s music on her console stereo, and my sisters’ music on the older sister’s portable phonograph. It was red and gray suitcase with a record player inside.

By the end of the sixties, we were listening to more sources, including cassette tapes and 8-tracks. FM was coming on a purveyor of pop culture, though.

Overseas in the military, I depended on the Armed Forces Radio and Television Services. We had a heavy dose of popular songs. I listened to some local radio but not understanding the language was often a turnoff.

By the time I returned to the United States from overseas for the last time, it’d all changed. CDs were on the scene. Digital and the net were rapidly emerging. Radio stations became more segmented. I had three primary music stations in the SF Bay Area. One each for alt rock, classic rock, and top forty rock, which included pop. I had buttons for country and western, young country, R&B, soul, rap, gospel, along with the news, sports, and talk stuff. It was an amazing plethora.

Yeah, just thinking and remembering, that’s all. Today is sooo different.

All of was triggered by Genesis as my theme choice yesterday. Early Genesis with Peter Gabriel was much different than Phil Collins’ Genesis but I enjoy both. Fascinating how Peter and Phil also found solo success, along with Mike Rutherford of Genesis.

As they were all on my mind, I’m going with another Phil choice. This one combines Phil Collins with Phil Bailey of Earth, Wind, and Fire. Here’s “Easy Lover” from 1984.

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